What is Pre-order?
Right now, Cove is in what we call our “Pre-Order” phase. Since we are brand new, we have to make sure we meet minimums for our factories on our end. To ensure this, we are only opening up a few styles at a time, to help build the quantities needed.
This means, a style will be open to purchase for around 4-8 weeks. At the end of the 4-8 weeks, we will close the style and place the order! To keep you up to date, you will receive an email once your order is off to production and a final email once your order has shipped.
What This Means for You as a Shopper
This means, depending on when you place your order, it could take any where from 4-12 weeks to receive it from the day you purchase online.
Please note that we are doing our best to get it to you as quickly as possible! Because hey, we can’t wait to see you rocking Cove too! We appreciate your patience & support as we get started.
Returns and Exchanges
At this time, all sales are final. No refunds can be made. This is because of our “Pre-Order” phase we are in. All items are made to order, and for that reason we cannot issue refunds at this time. Eventually this policy will change when we are no longer taking “Pre-Orders.”
You can however exchange your size if it does not fit. All exchanges must be for the same style and color originally purchased. Clothes must be unworn and in good condition to be accepted for exchange. Please note your exchange could take 4-12 weeks to exchange out. Thank you for your patience.Please note, you will be responsible for shipping costs associated with any exchanges. Cove is not responsible for any lost merchandise during transit for your exchange, from you to us. We suggest that you insure the parcel for the full value.